NIOS receives the National Awards for the Empowerment of Persons with Disabilities
NIOS got this award under the category of Best Accessible Website for persons with disabilities.
This course is especially for those who are keen to join in the BPO sector. The Self Instructional Material, practical manual of this course along with hands-on experience will help the learner to identify types of customers, handle customer’s queries, improve communication skills, work as a team member, make decisions that will help in maintaining balance in your work life and use of various Internet services etc.
|S.No||Title of Component||Essential Contact Hrs|
|1||CRM Domestic Voice||80||160|
|S.No||Name of the subject / Modules||Time (in hrs.)||Marks||Total|
|1||CRM Domestic Voice||1 ½||3||30||70||-||100|
|S.No||Name of the subject||Certification criteria (percentage)|
|Theory||Practical||Internal Assessment||Aggregate in each paper module|
|1||CRM Domestic Voice||50||50||-||50|